Frequently Asked Questions

Everything you need to know about your Petlibro order

What is your shipping policy?

We offer standard shipping across the United States. Orders are typically processed within 1-2 business days, and delivery usually takes between 3-7 business days depending on your location.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Are your products covered by a warranty?

Yes, all Petlibro hardware products come with a standard 12-month warranty against manufacturing defects. You can extend this warranty by registering your product on our official website.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you ship internationally?

Currently, we primarily ship within the United States. For international availability, please check our localized regional stores or authorized third-party retailers.