Returns & Exchanges

At Petlibro, we want you and your pet to love every purchase, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. Please ensure all original tags are attached and the products are free of pet hair or dander to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all labels are intact and the garment is in its original, hair-free condition.

3

Ship It Back

Print the prepaid shipping label provided through the portal and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or ship out your new exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing